Private Internet Access Reviews

Private Internet Access has an overall rating of 4.0 based on 109 reviews. Customer feedback on Private Internet Access is mixed: Private Internet Access reviewers highlight positive aspects like strong privacy features, fast connection speeds, user-friendly interface, affordable pricing, which strongly appeal to privacy-conscious users, budget-minded consumers, casual internet users, streaming enthusiasts. However, Private Internet Access is often criticized for its inconsistent customer support, limited server locations, occasional connection drops, no free trial.

4.0/5.0

109 reviews

5 Stars

72

4 Stars

10

3 Stars

4

2 Stars

2

1 Star

21

All Private Internet Access Reviews (109)
angryduck819
May 13, 2023
"Quick Fix"
Quick fix
SuzanneCurtis
May 12, 2023
"Awesome support from the helpdesk!"
I gotta say, the helpdesk was really fantastic! They were super helpful and made my experience so much better.
orangegorilla160
May 12, 2023
"The representative was really helpful with my issue..."
The representative was really helpful with my issue and fixed it.
RamonaRice
May 12, 2023
"The most dependable VPN I've tested"
Private Internet Access is the first VPN that I've come across which offers completely dependable connectivity. Before this, I tried NordVPN, HMA, and Surfshark, but they all had their fair share of connection issues. I appreciate that PIA includes servers with port forwarding, although, sadly, there aren't any located in the U.S. The pricing is also quite fair. On top of that, the user interface and experience are pretty solid, making it simple to check my connection status, switch servers, and adjust settings.
CharlieLee
May 12, 2023
"Super simple to operate"
It's super simple to operate. Turning it on and off is a breeze. There’s a broad selection of servers ready to go right away.
silvergoose927
May 11, 2023
"Support Experience"
I got my issue sorted out in just about 5 minutes of chatting. You guys rock with your service!
Rachel.Harper
May 11, 2023
"I can only give 3 stars until I try the..."
I can only give 3 stars until I try uninstalling and reinstalling, but the support agent was super friendly and helpful👍🏻
whitefish784
May 11, 2023
"Top-notch support from the team..."
I purchased their service aiming to get around streaming services (Channel 4 and My 5 in the UK). Sadly, it didn’t do the trick. I reached out via their chat for a refund (within 30 days), and they handled it right away. Even though the VPN wasn’t effective for me, I was really impressed with their customer support.
heavywolf185
May 09, 2023
"Awesome VPN Service"
PIA has consistently proven to be dependable with solid speeds. The cost is reasonable. PIA Mace effectively filters out ads and pop-ups. I suggest them to anyone in search of a VPN.
angrylion143
May 09, 2023
"Super let down, I'm attempting to..."
I'm really let down, trying to reach out to them is a real hassle. It's tough to get in touch, and my app keeps logging me off. Even when I switch the country, my searches still show results from my own country.
susanwg16
May 09, 2023
"Unsatisfactory customer support"
Not great customer support
Awkward software

It's wild how fast you respond when a negative review goes up.
organickoala455
May 09, 2023
"Awesome VPN Support Team"
The helpdesk for this VPN is really great and super helpful.
MarionHarper
May 09, 2023
"Delivers on its promises"
It really delivers on what it says, and does so without being in your face.
goldenladybug185
May 08, 2023
"An affordable VPN that gets the job done"
This VPN is priced just right and delivers solid speed. It's a good option if you're looking for something that won't break the bank.
LisaSmiley2010
May 08, 2023
"Chat operators were awesome!"
The folks in the chat were really helpful in breaking down what the product is and how it functions.

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